This workshop can be tailored to environments in need of workshops topics like Dealing with Difficult People or Communicating in Stressful Environments.
- Foster commitment
- Build resilience
- Increase productivity
- Enhance peace of mind
To improve communication in difficult situations and conversations with clients and colleagues.
COURSE CONTENT [CAN BE TAILORED]
- Changing your reaction in stressful situations.
- Common sources of conflict, common roadblocks to resolution, self-defeating responses
- The difficult relationship toolbox.
- Don't react yet,
- Know your hot buttons
- Find out everything,
- Being assertive not aggressive or passive.