Help! I need Help!
More Detailed Instructions
Help for Coaches
Opening a module
1. To access a module simply click on its name which is linked. The
module will open in your word processor. This may take a couple of
mouse clicks depending on your browser and word processor.
For example if you are using Windows, Internet Explorer and Word the
module will usually just open directly. In some versions of Explorer an authentication box will open. Just click cancel in the box if this happens. If you use Windows, Netscape and Word
you will likely be asked to open or save the module. Choose open.
If you have a Mac, first save the module then you'll be able to open it
in your word processor.
2. When you first see the module create a special file to save your
modules, to save them there and have easy re-access if you want to see
them again or change something or redo the module.
3. There are few extra instruction right in the module. You'll see a
link at the top that says "First Time Users Click Here".
4. If you have a pop-up blocker [Google's, for example] it will
stop the modules from opening unless you disable the pop-up blocker.
For example, with Google's pop-up blocker you need to hold down
the Control key as you click on the module you want to use.
Completing a module
5 . When you open a module the first thing to do is read the coaching
section. This will give you the ideas to learn in the module.
6. Scroll down the page to get to the mentoring section.
Here you'll respond to questions which will help you internalize
the ideas of the module , in a personally relevant way.
7. Type in your answers when you see a . .
8. Think about how to apply the learning in the module to yourself.
9. Save and/or print the module. You can also edit a module
whenever you wish, or simply redo it.
10. When printing
insert page breaks every 10 inches before you print.
Each module has two sections. Coaching, Mentoring
We first ask you to read the Coaching section carefully to pick up some
basic information about the topic of the module.
If all the coaching doesn't fit onto one screen you can use the mouse
to point to the "down arrow" in the "scroll bar" which appears on the right
side of the screen. When you click on the "down arrow" the page will move
so you can read the rest of the page. Try that now. There is also an up
arrow at the top of the scroll bar to allow you to move up the page. Try
that as well. You can also scroll (move) up and down the page using the
direction keys on your keyboard.
We next ask you to read the Mentoring Questions. You need
to think about
Think of the questions as what you might be asked if you were in a face
to face meeting with a coach or mentor. The questions are there to
guide your thinking and your creativity. This reflective thinking
is a key ingredient to successfully learning the ideas of the module.
By thinking about the personal relevance of the ideas you'll learn them
what you've read in the Coaching section
examples that we've given
what you knew before and
what you may have learned elsewhere
When the form is open in your word processor you will be able to type
your answers to the questions you see on the page. You can type just as
you normally do. You can type as much as you want, the space will expand
to contain your answer. Type in your answers when you see a
We suggest you create a special file to save your modules. Alternatively
you could print them our and keep them in a binder for easy reference.
If you wish to save the modules you can do so on your own computer or on
a floppy disk by clicking on File in the top left corner of the screen
and then using the Save As command.
To print simply click on the picture of the printer on your screen and
OK in the box that appears next. If your printer is turned on and has paper
in it your completed version of the module will print out for you to review
for future reference and save. Before printing
insert page breaks every 10 inches.
Help for Coaches
If you coach others using The Online Coaching Clinic
Choosing which modules for them to complete
Reviewing the completed modules
- Choose modules for them to complete based on identified problems and
- Problems may be identified in a performance appraisal or by the employee
or from noticeable needs.
- For example: if the problem is "My manager undervalues me."
- Express the solution as action the employees controls; "I help my manager
know my value."
- Choose a coaching module that will help move towards the solution or
- In this case it might be from the Assertiveness, Initiative or
- Find a private place to review the completed module. Schedule enough
- Listen carefully to their ideas. Don't judge.
- Paraphrase their ideas to check that you understand.
- Focus on asking the employee to think of new actions they could take.
- Use open-ended questions; questions that cannot be answered "yes" or "no".
- Start questions with why, when, where, how, who or what.
- Offer new ideas only when they've run out.
- Be specific. Encourage them to be creative by asking questions and by