|I don't exactly know what comprises discrimination and harassment.
Understanding What it Is
|I don't understand the motivation underlying
discrimination and harassment.
||Understanding Why it Happens|
|As a manager I don't know how to create a proactive and responsible atmosphere that says discrimination and harassment are not tolerated.
||Preventing It in your Managerial Role|
|As a manager I don't know how to support a person who feels that they have suffered discrimination or harassment.
||Knowing How to Deal with a Complainant|
|As a manager I don’t know how to deal with a person who has been accused of discrimination or harassment.
||Knowing How to Deal with a Respondent|
|As a manager I don't know what to do first when a complaint arises.
||Knowing What to do Before Getting Into Formal Proceedings|
|As a manager I don't know what to do when a complainant is reluctant to speak up.
||Knowing What to do When the Complainant is Reluctant to Speak Up|
|I don't know what to do to prevent being harassed or discriminated against.
||Preventing It Happening to You|
|I don't know what to do to stop harassment or discrimination when it is happening to me.
||Knowing What to Do if it Happens to You|
|I don’t know what to do when I suffer unintended harassment or discrimination. What should I say?
||Knowing How to Handle Unintended Harassment|
|As a manager I don't know what authority to use to stop offensive behaviour and how to try to change the attitudes of the people exhibiting bad behaviour.
||Knowing How to Deal With a Poisoned Environment|
|As a manager I need to know the options when handling a complaint of discrimination or harassment whether it is upheld or not.
||Understanding Appropriate Outcomes|
|As a manager I'd like to know how to find a solution that satisfies complainants and respondents and avoids formal proceedings.
||Knowing How to Mediate|
|As a manager I need to know more about what confidentiality is, the reason it is wanted and necessary and compromises that might have to be taken to ensure that complaints are dealt with fairly.
||Understanding the Need for Confidentiality|