MANAGING THE GENERATIONS AT WORK

BUSINESS OBJECTIVES

• Build productivity
• Heighten cross generational communication
• Enhance performance
• Foster commitment

LEARNING OBJECTIVES

1. Respond to a demand that people of all ages in an organization maximize their ability to deal with co-workers and other stakeholders of all ages.
2. Help leaders understand the psyche, needs and motivations of their employees to maximize productivity.
3. Learn techniques to help members of each generation talk to people in other generations effectively and productively.

COURSE CONTENT

1. Overview the five generations in the workplace:
   • Veterans; Traditionalists [60+]
   • Baby Boomers [45-60]
   • Generation X [35 –45]
   • Nexus; Generation Y [25-35]
   • Millennials [under 25]


2. Understand the different motivations, attitudes and responses for each generation.


3. Understand different ways to provide feedback to each generation.


4. Techniques for motivating each generation


5. Techniques for each generation to communicate with others


6. Overview of learning styles for each generation.