ELEVATING TEAM ENERGY AND PERFORMANCE

BUSINESS OBJECTIVES

• Increase team effectiveness
• Boost business results
• Expand accountability
• Encourage sharing of information, knowledge and skills
• Foster a sense of contribution and value
• Cultivate enhanced internal & external customer relationships

LEARNING OBJECTIVES

• The ingredients of creating high performing, dynamic teams
• Awareness and appreciation for the diversity and uniqueness of skills, strengths and talents on a high performing team
• A heightened insight of obstacles a team my face
• Ideas and strategies to circumvent obstacles

COURSE CONTENT [FULL DAY DESIGN; CAN BE TAILORED]

1. Introduction and Team Talent Identification
   • Focus on your goals
   • Competency wish list
   • Talent identification tool


2. Team Strengthening
   • Identify the strengths and gaps within the team
   • Isolate potential combustion points of maintaining the gaps
   • Recognize alternate strategies to overcome the gaps
   • Uncover both intangible and tangible benefits of mending the gaps


3. Relationship Focus
   • The impact of effective communications
   • Four communications styles that boost the value of our customer relationships
   • Individual accountability to foster more respectful interactions and reactions
   • Improved communications = Improved bottom line


4. Five "P"s of cultivating successful relationships [optional: sales/managers/entrepreneurs]
   • Professional/Personal Image
   • Purpose
   • Preparation
   • Presentation
   • Post Activities