CONFLICT MANAGEMENT

This workshop can be tailored to environments in need of workshops topics like Dealing with Difficult People or Communicating in Stressful Environments.

BUSINESS OBJECTIVES

• Foster commitment
• Build resilience
• Increase productivity
• Enhance peace of mind

LEARNING OBJECTIVE

To improve communication in difficult situations and conversations with clients and colleagues.

COURSE CONTENT [CAN BE TAILORED]

• Changing your reaction in stressful situations.
• Common sources of conflict, common roadblocks to resolution, self-defeating responses
• The difficult relationship toolbox.
  • Self-awareness,
  • Don't react yet,
  • Know your hot buttons
  • Find out everything,
  • Acknowledge,
  • Reframe.
• Being assertive not aggressive or passive.