I was meeting with a client today who was uncharacteristically very busy. Usually he has 1 or 2 pressing issues at any time. Today he reported five important, urgent and labour intensive projects that would occupy him over the next three weeks, all with deadlines. He’s a business development coaching client so my perspective on [...]
Yesterday at lunch, one of those family events that brings people together from both sides of the family and from across the continent, I met Joe from Portland. He’s semi-retired but still dabbles in his life work as a Psychiatrist for the criminally insane. Since I’m only marginally insane we start talking about the relative [...]
My friend Eric Fraterman, has written this communiqué Love your loyal customers This is the time to make sure your loyal and profitable customers have no reason to question your value. Love them and appreciate them. Distance yourself from unprofitable customers This is the perfect time and excuse to let your unprofitable customers go. You [...]
