Memo to Young Lawyers

Experienced lawyers have told me repeatedly that law schools miss two very important subjects: marketing yourself and how to get off to a good start in the first year of law firm employment.

Law firms are very concerned with integrating newly minted lawyers into the organization. But do those new lawyers know what they need to do to succeed in the organization? In most cases, the answer is no.

I asked 11 senior lawyers to tell me what they’re looking for in order to feel comfortable enough to involve new lawyers in their best files. In other words, what traits separate the best junior practitioners from the herd?

• Park your ego at the door. Don’t go crazy trying to be a winner or a hero or show your genius. David Levy, a partner at Howie Sacks & Henry LLP, suggests young lawyers “get to be known for completing your work on time, with a little more than is asked for, every time.”

• Get into a practice area you’re passionate about. It’s so much easier to be enthusiastic when you’re not swimming uphill. “Enthusiasm in a young lawyer is contagious and will be noted by others and rewarded with the best files,” says Harvey Haber, a senior partner at Goldman Sloan Nash & Haber LLP.

• Learn how to talk to clients in meetings and social situations. Marshall Green, a founding partner at Graham Partners LLP in Barrie, Ont., admires young lawyers who can “bring the knowledge and keenness they have at the office to the client arena.”

Have a look at this wonderful book, The Knack of Selling Yourself, by James T. Mangan. Originally published in 1938, it’s still relevant today.

• Learn how to connect by phone. Bill McCullough, a partner at McCarthy Tétrault LLP, sees an opportunity for young lawyers to use the appropriate technology for different situations.

“It’s fine to focus on e-mail and [instant messaging] with your own cohort, but clients and partners from other generations may want to establish a more personal relationship, which needs the phone.”

(I suppose if I had written this article 20 years ago, the lesson would have been about learning how to connect with a handwritten note.)

• Know what your boss knows and why. “When I was young, I read my mentor’s files like a book and tried to get into his head,” says Michael Henry, a founding partner at Howie Sacks & Henry. “When I knew why he did what he did, I was way ahead of the game.”

• Find your target market. “Identify the lawyers in your practice group that you need to become your clients and then rise to the occasion when you have a chance to do work for any one of them,” says Georges Dubé, a partner at Fasken Martineau
DuMoulin LLP.

Rising to the occasion requires making the sacrifice to do your very best at this particular time. It’s also about seeing a situation as a unique opportunity and figuring out how to go the extra mile.

• Learn what you’re talking about. According to Renée Vinett, a partner at Howie Sacks & Henry, “Associates need to spend less time talking to impress and more time listening to learn.”

She also believes learning the law is the easy part and notes it’s “developing advocacy skills that takes time and experience.

The greatest teachers are those who have gone before you. Don’t discount the value of senior counsel’s expertise. Observe them in action and listen carefully. They will teach you the art of lawyering.”

• Choose an area of the law and write articles about it. Doing so builds your public profile. At the same time, it “gives you a great reason to collaborate with a senior lawyer in a way that will show you in the best light,” says Shari Elliott, a partner at Graham Partners.

• Get it done on time and without drama. “Don’t make work for me,” says John Willms, senior partner at Willms & Shier Environmental Lawyers LLP. By that, he means, “Don’t be a lawyer that needs lots of oversight to get delegated work done correctly and on time.”

It’s OK to ask questions as a way to stay in touch on the file; but it’s not OK to rely on partners to give you answers you can find on your own elsewhere.

You also shouldn’t rely on partners to edit your first draft. Bring them your version of a finished product. As you learn more by researching information elsewhere, the experience will serve you well.

• As much as is reasonably possible, say yes to work assignments and ask for a briefing. Be willing to fit any new assignment into your work plan and save lots of time by asking at the outset for a briefing about the file and the tasks you are to do.

This will help you as you avoid unrelated tangents. Marc McAree, a partner at Willms & Shier, suggests young lawyers remember “that when partners pile on the work, it’s because they’ve got their own pile to get done, and getting it all done to meet the clients’ timing is the business we’re in — the client service business.”

• See things in shades of grey. Adam Wagman, managing partner at Howie Sacks & Henry, wants associates to tell him how he might be able to win his case, not why he’s going to lose.

“It’s the search for novel solutions to difficult problems with imagination and creativity that moves the law ahead.” In fact, I suppose that prevailing in a case that didn’t look too winnable is the greatest pleasure of law.
Jerome Shore is the managing partner of the Coaching Clinic. You can reach him at or coach@coachingclinic.com. This article appeared in the Law Times July 12, 2010

Take Advantage of Inflection Points

An inflection point is a time to take a new hard look at goals to see if a new strategy is warranted.

So for example, if for people in career transition the most usual option is to simply find another job that replaces the one that was lost.

But taking a new look at goals can produces some new desirable differences and then more of the same old same old won’t be good enough.

I’ve been meeting recently with some people in career transition. Our look at their three year goals produced a wide variety of strategic changes; a] those who will gear down to part time work and invest the extra time in family or a new skill building, b] those who will go back to school full time to help them qualify for a different kind of work, c] those who saw a totally new future, three years out, and could strategize to evolve into it by using their work and learning time differently, d] those who saw new goals for themselves but were unsure how to proceed to reach them, so far and e] those who need to and want to replace the full time job that’s ending, I was surprised there were so many differences among a small number of people.

So what about you. Have you had any inflection points recently that should be seen as a time to review your goals and life strategies? Here are some possibilities other than career transition that might stimulate a new look: an inheritance, a change in your work situation [e.g. new boss], a change in your partner’s career situation, a long illness, the kids go off the payroll [even if only temporarily], a new kid joins the payroll, you get married, you separate, you decide that you’re in a rut.

The one inflection point that I’ve written about previously is when someone identifies some ill use of their time that can be applied elsewhere; for example, deciding to quit an unproductive networking group. This is actually something that applies to almost everyone I coach. There’s always something that can be eliminated in favour of a better option.

So I suggest that you take a few minutes to look for an inflection point in your life or maybe invent one. And then a whole new strategy can be invented. Take a chance.

The Way It Feels Isn’t Always Real

Golf teachers will tell you that you need to see your swing on video to get the truth of what’s really happening. I think there’s just to much information in play for our brain to process what’s really happening when we do a complicated motor skill like swinging a golf club. Seeing it on video helps.

It’s equally complicated with interpersonal communications at work. Think about what’s happening when were having a complex conversation, say presenting an idea. We’re thinking about what we’re saying, what the other person is thinking, what we might be saying soon, what they might say or think soon, body language for both and progress towards the result we want. That’s a lot to compute and not everyone can do it all.

There’s one other factor in play with something like communication. People have a natural inclination to protect themselves psychologically. The ego does this for us. For example, the ego gets in the way of salespeople contacting more prospects. Hearing “no” is painful so the ego concocts reasons to avoid it. The result is less follow up calls, for example.

The ego also generally protects us from truthful self analysis. Why would we evolve as beings that encourage painful self criticism. Some people can do it honestly, but most not.

So one solution is to get an objective outside point of view. After a meeting you could ask someone who was there to discuss what they saw. You don’t have to believe their analysis unequivocally, but having the data is good. It’s also good to make notes of the meeting, as honestly as you can. An analysis later might be better after the heat of the moment dies away.

Another solution is to get a coach to help you analyze your meeting notes, to help consider and implement new ways of doing things and to give you that objective outside point of view. One thing we do at The Coaching Clinic is help develop script ideas for upcoming conversations.

Refocus Daily

I’ve been wanting and trying to lose weight. My regimen includes daily exercise including the very difficult ‘pushing my plate away’ and weighing myself every morning. I admit to a competitive mentality so I like to get the score on my weight each morning to see if I’m winning. More importantly weighing in each day refocuses me on the task at hand.

I have other goals that I should focus on every day. So let’s see what that means.

I want to make more money so maybe I should be checking my bank balance every morning.

I’d have more money if I had more coaching clients so I should probably count up how clients I have now and check the number every day. I could do the same with prospects and referral sources. That would focus me a little more on marketing myself.

I’d like my friendships to be hardier. Maybe I should keep a tab on the number of touches for the past seven days. That could include lunches, coffees, calls, emails etc.

The idea is that all we need to do is decide what our goals are, invent a metric to measure progress and check that metric every day. That’s focus.

Overcoming Resistance to Change

There’s much in the news these days about how professional service firms must evolve. The necessary change will be difficult for many. Here are some hints that may help you if you are managing change.

1. If change is in the works plan to tell people well in advance what is planned. Then when it’s happening let people know exactly what’s going on step by step – respect their desire to know and ability to handle that knowledge. And then after the change is in place remind people what happened – to ensure they get it and buy in.

2. At each stage of the process search out and work with people who are uncomfortable or resistant. Grasp nettles. Don’t let these people grow into negative influences.

3. When you’re dealing with people who are resistant try these three tips. a. Never assume that you know what the other person is thinking. Ask open ended questions to gauge their thoughts. b. Take into consideration that another person’s view of reality may be as real as your own. Find out what their view is. c. Check out assumptions. What are those that you’re using. How might they differ from the person who is resistant. Get on the same page where possible.

Most Coaching is Persistence and Cajoling

A client said to me “I’m finally making myself deal with it in an appropriate manner”. As a coach my job is help my clients reach ‘aha’ thoughts and then continue to pressure them to follow through on the ‘aha’. So when a client says they are finally dealing with it I know that the coaching is working.

There are many meanings of pressure as I use it in the paragraph above. These are good things to know if you manage or coach other people. The purpose of the pressure is to keep the coachee [person being managed or coached] from falling back into what’s more comfortable than fulfilling the ‘aha’.

Basic pressure is persistence. You just have to keep at it, day in and day out reminding the coachee of what they have to do or focus on. Maybe you can imagine a tennis coach reminding their coachee over and over again to do something in good form. Without the reminder they might fall back into the more comfortable bad form.

Cajoling is another kind of pressure. This is more like coaxing and gently persuading the coachee to act. The coach usually is looking for innovative ways to work around unconscious resistance the coachee is using.

Sometimes pressure is confrontation. You just have to take on the inertia of the coachee head on and press them to do work on what they committed to wanting to do. Sometimes with clients for whom I’m their marketing coach I have to watch them making their phone calls, otherwise they won’t do it.

I think most coaching is persistence and cajoling.

Helping New Parents Get Back to Work

Article featuring executive coaching efforts of Marjorie Shore, partner in The Coaching Clinic. http://tinyurl.com/38e2k3u

Why Struggle

In our Getting Stress Hardy workshops we make the point that too little or too much stress is not good for you but some is necessary. Usually challenge is the best form of stress to encounter.

Challenges are typically something people struggle to overcome. I think struggling is the best form of learning.

I see my two year old grandson struggle all the time. He doesn’t mind and he eventually figures out what to do. Right now he’s struggling to learn to operate the DVD player on his own. It’s very interesting. Sometimes I can’t stand to see him struggle. The tension gets to me. And I do it for him. Consequently he doesn’t learn.

A client told me about the pain they were suffering from a mistake they had made. In my coaching role I tried to find the positive aspect of his pain. As we talked it dawned on me that the pain provided the energy to struggle harder to do better.

Doing better again and again makes the pain of struggling worthwhile. And that’s why we should relish the opportunities that appear with challenges and mistakes.

Addicted to Hopeless Heroic Gestures

You may have heard the line “snatch victory from the jaws of defeat”. It something many people try to do when they test limits. They may do it in relationships to see how far they can go or with time management when they see how late they can leave a project. I think people are increasingly addicted to the adrenaline rush of ’snatching victory . . . ‘. Sometimes these can be seen as heroic gestures akin to what James Bond does in movies.

A psychiatrist clued me in a few years ago to the notion that any activity that gives you a random reward is addictive. We were talking about golf. Since that time I’ve discovered that many activities are addictive for that random reward reason: gambling, smiles from a baby when you stimulate them, offering ideas in meetings, answering your phone, looking at email and working through your inbox are good examples. All provide random rewards.

It may be worthwhile to you become self-aware of the not so obvious addictions you are holding on to. Testing the limits of relationships and the clock are two that can be very uncomfortable and could be candidates as habits to let go of .

Would Tiger Woods be a better golfer if he had a better attitude?

I had dinner the other nite at a popular place in Charleston, South Carolina. One of those restaurants with ok food, enthusiastic staff and long waits to get in. It’s obviously the staff that makes for the long lines. As I was leaving I found a little card that the owners distribute to their patrons. Here’s what it said.

“We hire our staff based on this motto. The longer I live the more I realize the impact of attitude on life. Attitude, to me, is more important than education, than money, than circumstances, than failures, than success, that what other people think or say or do. It is more important that appearance, giftedness, or skill. It will make or break, a company . . . a church . . . a home. The remarkable thing is we have a choice everyday regarding the attitude we embrace for that day. We cannot change our past. We cannot change the fact that people act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string, we have, and that is our attitude . . . I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you . . . we are in charge of our ATTITUDES.” Chuck Swindoll

Now to Tiger. In his interview after the Masters he was plainly obnoxious. Nothing good to say about the winner only whining about how badly he played to finish fourth.

I wonder whether Tiger would be an even better golfer, and person, if he had a better attitude. What if he could find the positive spin on what happens to him? What if he could understand the inevitable that he won’t always win? What if he chose to be present himself as having a happy positive attitude. Would the appearance of having more fun translate into having more fun and even better scores?

And what about us? Can we just decide every morning when we wake up that today is a day for smiling? Can we just play the string that is our attitude to bring fuller relationships and maybe more success to our slice of the world? Can you just decide when you wake up to be strong, magnificent and happy for the day or maybe just for five minutes at a time? Try it. I think it will work.